Meet Emma · AI receptionist
The AI receptionist for dental offices
Emma answers your office lines and patient texts in English and Spanish, day and night. She checks who she's talking to, finds real openings and books, moves or cancels the visit in your PMS while the patient is still on the line.
On the phone
By text
Every unanswered call is a patient who books somewhere else. Emma works from the same schedule, booking rules and patient records as your front desk, so what she books is real, and anything she can't handle becomes a message your team sees on one list.
Questions
Can Emma book appointments directly in our PMS?
Yes. Emma books, reschedules and cancels visits in your PMS using live openings and the booking types and rules you set, while the patient is on the line or texting.
Does Emma speak Spanish?
Yes. Emma talks with patients in English and Spanish, on the phone and by text.
How does Emma know who she's talking to?
She verifies the patient by name and date of birth before she shares or changes anything on their chart.
What does Emma do with a dental emergency?
She gives safety guidance first (911 for anything life-threatening), then alerts your on-call team by text and email.
What happens when Emma can't help?
She takes a message. Your front desk gets it by email right away, and it stays on their list until someone follows up.
Will Emma talk over my team?
No. When someone on your team replies to a patient, Emma steps back.
Also in DailyOps